Security Company Operations Manager Job Vacancy in Kenya

Title: Operations Manager - Security Industry
 

Industry: Security Services
 

Location: Nairobi
 

Salary: 100K – 120K gross

Our client is one of the leading Security Solutions provider for a wide host of clients in diverse industries offering manned guarding, K-9 guarding, investigations, VIP protection and Cash-in-transit. 

They seek to hire an Operations Manager to be responsible for achieving accurate and timely results that support the established organizational standards, Drive, determination, and taking responsibility for assuring Company policies and procedures are correctly followed.

Responsibilities & Authorities

• Supervise the day to day security operations of Deployment, Supervision and allocation of duties as required at the Client Sites.
• Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Liaison Officers, Senior Liaison Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
• Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
• To mentor performance SLO and LO’s and mentor as necessary.
• Oversee compliance of Guards with established Company Policies and Standards such as Health and Safety, security measures being in place and training of guards.
• Responsible for ensuring all Employees portray a Corporate Brand Image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.
• Ensure all Assignment Instructions and Incident reports are attached into Evolution.
• Investigate incidents and prepare Incident reports within 48 hours. Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
• Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
• Ensure Annually review of all assignment instructions in every Zone
• Conduct Security Vulnerability Assessment by Inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
• Ensure implementation of prepared Monthly Zonal Spot check Schedules and Timam Parade Schedules.
• Conduct and attend monthly Timam parades for every area as per documented agenda.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.
• Ensure on termination of a Contract all resources and equipment from client premises are returned to the Stores (Transmitters, Mobiles, and Umbrellas etc.)
• Act as liaison between the organisation and the customer to foster customer attention by attending meetings personally address any non conformity identified from the Baton site report and the Baton report by supervisor on a daily basis.
• Ensure Scheduled Site Trainings for assignments are conducted in liaison with the Training Manager as per schedule.
• Prepare all required reports as per the documented processes, recommend and develop strategies to improve quantity and quality of service delivered.
• Adherence to systems, processes and policies.
• Responsible for all incidents’s to be logged in Evolution and monitor all progress report. 

KPI: Bringing down incidents and improving client satisfaction by enforcing company policies and standards through supervision, guidance and disciplinary actions on all guarding and supervision staff.

Enforcing company visibility, reputation and branding by ensuring proper deployment of guards, impeccable state of company equipment, uniforms and vehicles.

Key participatory Areas:

• Assist in taking disciplinary action in liaison with HOD, HRM
• Assist in conducting strategic positioning, testing exercise in every quarter
• Assist in conducting security audits for existing clients and preparing reports on the same

Duty Variation: May be required to work in any other capacity the company may require of you from time to time.

Minimum Qualification & Skills

• Minimum of a Bachelor’s Degree in Criminology, Sociology, Security Management, Business, Economics, Finance, or related field. Master’s degree or higher in a similar field preferred
• Minimum 4 years in operations/supervision in security
• Candidates holding similar position preferred
• Result oriented, self motivated and energetic
• Computer literacy and good knowledge of computer packages
• Good communication and presentation skills at a senior level
• Ability to work under pressure to meet tight deadlines
• Should be a team player

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Operations Manager Security Industry 100 – 120K gross) to vacancies@corporatestaffing.co.ke before  Friday 12th June, 2015

Kindly indicate previous/ current salary on your CV

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing

Only candidates short-listed for interview will be contacted.

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands

(Next to Unga House)