Travel Agency Sales Executive Job in Kenya

We are a leading travel agency in Kenya with branches in Nairobi, Nyanza, Western and Rift Valley with planned expansions to Uganda and Tanzania. 

We are currently seeking for competent, self driven and result oriented sales professionals to fill in the following position:

Title: Sales Executive
 

Department: Sales Division
 

Reports to: Sales Manager
 

Job Objective: Sales executive deals with customers on a transactional level - focus is short term and depends on quick, low risk sales, identifies prospects and follow up on them to generate business; identify business opportunities and analyze sales options; meet sales goals set by the management and foster meaningful relationships with both existing and prospective clients. 

Sales executive provides customers with information of the company; determines customers’ needs and provide them with possible business solutions. 

 

He/she gathers information regarding market trends and provides feedback to the management upon which sales strategies can be formulated; represent the company at exhibitions and events hence need to possess excellent knowledge of the services and products that he/she intends to sell or promote.

Duties/Responsibilities

• Visit potential customers for new business, Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Represent the company at trade exhibitions, events and demonstrations
• Identify new markets and business opportunities
• Record sales and send copies to the sales office
• Review his/her own sales performance
• Promote company Travel to existing and new corporate accounts and individual clients.
• Make sales calls with the objective of acquiring new and additional corporate accounts/clients and cash business, including Holidays and Leisure
• Deliver a passionate and high quality of personalized customer service, ensuring our customers feel valued and engaged
• Maximize sales and be proactive with follow up enquiries to increase profitability and enquiry conversion.
• Maintain excellent relations with clients/customers and provide support and assistance ensuring that all travel requirements are handled efficiently.
• Keep company Management/Sales Manager informed about customer feedback and any complaints competitors and market trends/practices.
• Maintain sales call records and good relations with all company locations.
• Liaise with Sales/KAM Managers  in formulating strategies aimed at obtaining specific high yield commercial accounts
• Solicit travel business on cash basis from individual clients/accounts
• Assists in reconciliation of accounts & collections in coordination with Finance Department
• Ensure sales target are met in coordination with other team members

Minimum Requirements

• Bachelors (Business/Tourism and Travel Degree) with Sales and Marketing qualifications.
• Sales and marketing experience in the service industry
• Minimum 2 years Corporate Travel Sales experience with proven track record
• Dynamic and aggressive person with ability to generate new business / sales
• Excellent communication, customer relation skills
• GDS (Global Distribution system) experience is an advantage
• Skills and competence
• Manage and follow up on prospect list
• Prospecting experience, able to identify and list potential clients
• Ability to identify key decision makers
• Do telesales of a minimum of 20 per day
• Gain and achieve a minimum of 10 new appointments per week
• Achieve a minimum of 5 2nd appointments per week

We will expect the right person to provide a professional travel service on behalf of our members, through excellent customer service, commercial judgment, product knowledge and passion for travel to deliver superb member satisfaction and achieve sales targets.

A passion for travel and a great product knowledge base.

Excellent interpersonal skills - it is the travel industry after all!

The aptitude to work as part of a team, retaining ownership and accountability of assigned work

All applications to be received by 5th June, 2015, sent to lindchess@gmail.com