IT Desk Team Leader Job Vacancy in Kenya 2015

IT Desk Team Leader Job Vacancy in Kenya 2015

Our Client is an IT Company Currently recruiting an IT Service Desk Team Leader.

Role Description

This is a leadership role. 

The team leader will be a people manager to the IT service desk team. 

The team leader will be responsible for all the KPI’s of the team and should be able to do look at least 1 year ahead for the team.

IT Desk Team Leader Key Accountabilities

• Understand and keep track of key team KPI’s. Manage dips in performance with adequate reinforcement plans proactively.
• Monitors, coordinates and supervises the daily activities of the staff in the operations team.
• Manage staffing and scheduling.
• Manage induction for new team members.
• People management and associated responsibilities like performance and development management.
• Manage relationships of the key interfaces of the team
• Able to plan long term improvements, looking at least 1 year ahead
• Understanding of processes run by team and ability to bring in improvements and efficiencies within the team.
• Able to conceive and implement productivity improvements within operations.
• Manage escalations across the IT service desk m.
• Generate periodical reports for IT Services Manager
• Constant monitoring of contract scope and ensuring that any new projects are tracked and either absorbed into the exiting profiles or creation of new scope/profiles.

Primary Skills

IT Service Delivery

Must to Have:

• Very good people management skills, should have experience in previous roles.
• Very good communication skills, should have managed services across geographies.
• Ability to drive initiatives in the team with creativity and a long term vision.
• ITIL understanding, experience of dealing with process improvements.
• Having a proven track record.
• ITIL foundation certification.
• Good understanding of  End User IT Infrastructure, challenges and common work around

Experience

• Experience in hiring and building small to mid-sized teams.
• Experience in managing technical teams.
• Experience in handling a high volume operations teams.

Educational Qualifications of IT Desk Team Leader Job Vacancy

• BSc. Computer Science or Related
• ITIL Certification
• Microsoft Certification/Cisco Certifications
• 3-5 years of experience as Team Lead/Manager

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

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Disclaimer

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