Mobile
Money Company Experience Executive Job Vacancy in Kenya 2015
Job
Vacancy: Client Experience Executive
Our client
in mobile money industry is looking for someone to handle client service.
The Client
Experience Executive will be responsible for ensuing clients (mainly Telcos)
get the best client experience.
He/she
structures Customer Care processes and manuals for their clients and customers
and ensures that the team delivers the best experience.
Duties and Responsibilities
- Prepare project documentation at various levels in the client service process
- Prepare Interfaces - work with the technical team to prepare a customer service system which will enable the Telcos to effectively provide support
- Acts as point of contact for support services liaising frequently with clients
- Escalates tickets to technical teams to ensure they are closed and communicates to client
- Train the Client’s customer care team on how to use the various components of the customer service system
- Writing weekly and monthly reports showing customer care tickets, resolutions, closure and recommendations
- Analysing the level and standards of the organisation’s customer service to enable improvements
- Analysing the current customer service system and making recommendations on improvements
Requirements
- Bachelors degree preferably in a business related course.
- At least three years’ relevant experience
- Must be client excellence savvy
- Must be quick to grasp technology and work with various types of technological platforms
- Must be analytical and able to prepare analytical reports
- Must have training skills
- Must have excellent writing skills
- Must be able to prepare various types of reports
- Must be able to travel on short notice and be away from home for long periods of time when required
Interested
candidates should send their CV and application letter to jobs@fanisi.net by
end of 27th May 2015.
Disclaimer
The Owners of this website (http://mykenyajobsvacancies.blogspot.com) are not connected in any way whatsoever to the Companies
advertising for the above Jobs.
Onus is upon the individual (website
visitor) to clarify the veracity or otherwise of each advertisement before
making an application
mobile money transfer, mobile
money transfer Jobs, Client experience Executive
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