SimbaNET Client Relations Manager Job Vacancy in Kenya 2015

Job Title: Client Relations Manager
 

Effective Date: Immediately
 

Business Unit:SimbaNET Com Ltd

Report to: HOD Sales - Enterprise
 

Key Responsibilities / Job Profile
 

CRM is responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. 

These managers liaise frequently with the customer to assure them of their importance and this helps to build the customers respect and trust.
 

The CRM Team leader must know how their client’s money is spent, and what service they are receiving. They send documents, information sheets, pamphlets, and samples to reassure the customer. 

As a Team Leader they are also manage customer accounts, and must be able to manage them effectively and prioritize the various customer tasks.

If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer.

Duties and Responsibilities:

• Utilize, review and update the customer database (ERP) – invoice, contract and online database should match.
• Ensure customer retention is number one priority
• Provide support and reassurance to customers
• Learn and Understand customer business to help you serve them better
• Analyse customer data and information in order to improve customer satisfaction through constant service improvement, proactive contract reviews and upsells
• Increase the company’s profits through upselling and offering different services that SimbaNET provides that are relevant to customer business
• Ensure timely billing and any billing problems are addressed expeditiously.
• Ensure collection of customer payments are in line with our credit policy.
• Ensure customer contracts are updated and signed immediately after any service or price change.
• Prepare and distribute relevant information from the company to customer timely and proactively.
• Respond to client communications or queries and resolve any client issues
• Network with key customer contacts to enhance good business relationship

Job Outputs:

• Meet and exceed monthly collection target consistently
• Produce daily and weekly reports on collection, customer visits, upsells, downgrades, activations and terminations
• Customer meeting minutes

Required Skills:

• Be able to communicate effectively – verbally, in print and on the phone
• Be detail oriented
• Be able to Multitask and handle several client accounts
• Be able to manage time and projects effectively
• Be able to work along with teams
• Have knowledge and experience in using Microsoft Office Software
• Have efficient networking skills
• Have initiative, motivation and focus
• Have extensive knowledge of the company’s products and services
• Be professional

Requirements

• Must have experience in relevant customer handling jobs, sales or marketing
• At least 3 years working experience in a similar field and role
• Must be fluent in English and Swahili. French and Mandarin will be added advantage.
• Must have University or College degree. Degree in Business Management or accounting is an added advantage.

Qualified and interested candidates send their application and CV to recruitment@simbanet.co.ke subject heading CLIENT RELATIONS MANAGER not later than 29th May 2015.

SimbaNET COM Kenya is an Equal Opportunity Employer and will offer competitive compensation to the right candidate. 

Only shortlisted candidates will be contacted

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