Tusky's Customer Experience Manager Jobs Vacancies in Kenya

Customer Experience Manager Tuskys -Job Vacancies in Kenya

Tuskys is the leading retailer in Kenya with presence in Uganda. It is known for its  innovation, market leadership in introduction of new  and excellent  concepts; some of the innovations by Tusky's include, in house baking, deli, milk on tap, and cooking oil on tap.

Tuskys operates on the tag line "HEALTHY LIVING", encompassing wholesome health of the individual.

The company has completed  formulation of  its strategic plan for the period 2015-2019.

Some positions have arisen due out of the new strategic  direction.

Category Manager: Customer Experience Manager

Reports to: Chief Operations Officer 

Purpose: To manage Internal and External customer relationships



Duties and Responsibilities

• Formulating world class standards in customer management processes, for both internal and  external customers
• Leading multilevel engagements  with customers across platforms emails,  social media, telephone,  blogs and interpersonal.
• Training staff or employees to deliver excellent customer service and involving  in staff  appraisals and recruitment  process. Keeping abreast developments and changes in customer  service field  by reading pertinent journals, attending meetings and courses
• Analysing data  or statistics to identify the customer service level, the organisation is providing.
• Lead Implementation of CRM system  for world class customer service.

Professional Qualifications, Job Experience and Skills Requirement

• Politeness, Confidence tact, patience and diplomacy while dealing with complex problems 
• Motivational, Listening and problem solving skills
• Ability to produce creative ideas to ameliorate customer service skills
• Ability to lead and supervise teams and work under tight deadlines.

Education and Qualifications

• Bachelors' Degree in Commerce Customer Studies, Business Studies, or management studies related field from an accredited institution 
• Experience in customer service management or related activities
• 3 Years experience in a busy  environment in which 2  years in relevant/same field.
• Mature, Self-motivated, proactive, willing to learn  and able to work under pressure and meet deadlines.

How to apply

Interested and qualified candidates should forward their applications including detailed CVs to Human Resource Manager on Email hr@tuskys.com before 30th May, 2015.

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