Job Vacancy Title: After Sales Service Agents
Number of positions: 5 Positions
Department: Operations
Reports to: After Sales Service Manager
Duties and Responsibilities
- Ready to work on night shift or early morning shift even weekends
- Antennae installations, cable network installation, coaxial cabling connections and installations
- Routine maintenance and repair of electronic gadgets
- Collect customer inquiries, explain product function and resolve problems
- Work with the customers to ensure they are properly serviced
- Provide onsite service to customers to ensure they are properly serviced
- Provide onsite service to customers as designated
- Project a professional company image through effective services to customer
- And any other work given by the supervisor/management
- Clearly demonstrate location awareness of are of posting and its environs
- Excellent communication skills (verbal and written)
- Strong Interpersonal skills
- Prior experience in customer service
- Must be a resident or ready to stay in Nairobi, Kisumu, Meru, Kiserian, Mombasa or Malindi and the Environs.
- Flexibility with regard to work schedule
- Intermediate computer proficiency and IT Skills
- A degree or Diploma from a recognized Institution or certificate with experience
- Basic Understanding of electronic engineering is a must
- A minimum of 1 Year experience
- Sales or customer Service experience will be an added advantage
Qualified candidates should send their application letters and CV quoting relevant skills and expereince to info@royalagencies.co.ke
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