Call Center Sales Representative Job Vacancy in Kenya

Call Center Sales Representative Job Vacancy in Kenya

Job Title: Call Center Sales Representative

We are a private travel club with offers on luxury  and boutique hotels, around the world.

Our stylish and individual hotels are curated by travel experts and offer outstanding experiences, whether for short  work trips or longer romantic getaways, to suit all budgets and moods.

Our people and their commitment to customer service make the difference. Join us in this commitment by applying for the following position:

Position: Call Center Sales Representative
Job Ref: HG239324

Purpose: To provide an exceptional  level of service to prospective SME customers  relating to all Reckon Products (Mainly Quicken and QuickBooks) and meeting Sales Targets.

You will assist tem in understanding our products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Duties and Responsibilities

• Identify and qualify legitimate sales opportunities
• Initiate contact by phone with prospects and follow up in a timely fashion
• Explain products and services to new and existing customers and the potential value added
• Target new  customers or achieve up sells to existing customers
• Maintain records of contact, accounts and orders.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports
• Research billing issues.
• Research misapplied payments
• Recognize, document and alert the supervisor of trends in customer calls
• Recommend process improvements.
• Answer questions about the product details, the company, and issues with account for the customers.
• Meet Quality Assurance Requirements  and other key performance metrics.
• Other duties as assigned.

Specific Knowledge, Skills and Abilities

• Excellent telephone communication skills (telemarketing)
• Excellent communication skills, both verbal and written
• Ability to manage relationships and expectations on various levels
• Excellent interpersonal skills (approachable, positive, motivated, go getter attitude)
• Appreciation and an interest in providing exceptional customer service.
• Ability to sell and cross sell
• Ability to multi-task and prioritize
• Sound computing skills, including MS Word, Excel and Outlook
• Ability to learn and navigate new software quickly.

Remuneration: Commission Basis Only

Applications

Interested and qualified candidates should send their application letter including an up to date CV with 3 referees to jobsfresh@gmail.com (Subject of the email should be Position Applied(Call Center Sales Representative) - Job Ref.)

Only shortlisted candidates will be contacted.

Please note that there are no fees charged for receiving or processing job applications.

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